Support for ticket purchasers and event attendees

Below, you’ll find quick solutions to common ticketing questions, as well as resources to guide you in getting the help you need.

Eventspass Ipads set up at an event to scan tickets

General Information

EventsPass assists with questions related to your ticket transaction. For specific event details like directions, event times, refunds, or rescheduling, please contact the event organizer or producer directly.

[LEARN HOW TO CONTACT THE EVENT ORGANIZER OR PRODUCER HERE] 

Quick Solutions To Common Questions

Do you have questions related to your ticket? Here are some common FAQs to help answer those before filling out the contact form for the team.

I didn't receive my tickets or confirmation email

I can't login to my account, or I forgot my username or password

To retrieve your username, go to the inbox of the email in which you originally signed up to EventsPass (or in which you signed up to use with the event you are participating in). Search for an 'EventsPass' email in your inbox and spam folder. This email contains your username. If you are unable to locate this email, please contact the EventsPass team and let us know as much information about your account that you can recall, and we will assist as best we can.

To reset your password, visit https://www.eventspass.com/#/forgotPassword and follow the prompts. You will then receive a notification to your account email address with further instructions.

Click here to read more on this issue.

I can't see my tickets in my EventsPass account/login

There are four ways to add ticket(s) to your EventsPass account:

Sign in to your existing EventsPass account before you complete the ticket checkout process
Sign in to your existing EventsPass account at the completion of the ticket checkout process
Create an EventsPass account at the completion of the ticket checkout process
Create an EventsPass account later, and manually add your existing tickets.

Click here for more detailed instructions

Scanning a paper ticket with the eventspass software

Need More Help?

Click that little blue circle in the bottom right corner of your screen — our chatbot answers common questions faster than we can.

Otherwise visit our [Help Center] for more detailed information or contact your shows event organizer for any event details.

Event Help Center